Who we are
Welcome to Griffin Homes
Griffin Homes is a specialist provider of:
- Affordable home ownership through innovative products
- Leasehold management services
- Key worker housing
We make attractive, modern homes affordable in London and Hertfordshire by using our wealth of expertise in leasehold management and innovative home ownership products.
We know you are an individual with unique needs, and will find a solution that fits your particular aspirations. So contact us and we will help open doors to new opportunities
Services we provide:
- Providing attractive modern homes for ownership Giving opportunities for part-rent/part-buy through HomeBuy. Providing home ownership without grants. Developing new products, e.g. for purchasers with disabilities, or in financial difficulty
- Over 30 years experience developing and providing homes for key workers. One of the largest provides of key worker homes in Hertfordshire. Managing over 600 homes with NHS stakeholders
- Over 20 years experience providing ethical managing agent services in mixed tenure developments
- Owning and managing a market rent portfolio in north London and beyond
Origin Group and Griffin Homes
Griffin Homes is now part of the Origin Housing Group. We are a stronger and more rounded home provider as part of the group, because Origin gives us the strategic direction and support with a vigorous homes development programme, finance, information and computer systems and human resources services.
A sister organisation in Origin Group is SPH Housing, which has over 80 years experience providing affordable rented homes and support services for nearly 4,000 tenants. It also helps over 1,500 tenants and service users with support needs achieve greater independence.
Vision
Our vision is:
- Growth in London and Hertfordshire
- Becoming a significant HomeBuy provider
- Providing aspirational homes
- Growing key worker housing and becoming employers' partner of choice
- Meeting customer expectations through value-for-money services
- Providing flexibility and choice
Values
- Seek and act on the views of the community
- Do what we say with integrity and openness
- Maximise economy, efficiency and effectieness
- Encourage innovation and creativity
- Promote equality and diversity and respect all individuals
- Invest in the future
Our commitment to you
We do what you expect by:
- Introducing ourselves
- Listening and actively seeking your input and opinions
- Being polite, friendly and understanding
- Communicating in the way that you want
- Treating you respectfully as individuals
- Doing what we say we will
- Being honest about what we cannot do
- Ensuring you know what actions we are taking
- Agreeing that the issue is closed
- Keeping you informed about what is happening
- Working hard to ensure services continually improve
Customer service standards
To deliver these services we work to:
- Avoid keeping customers waiting in our receptions for more than five minutes to talk to staff
- Open our Contact Centre 8am to 6pm
- Visit customers at home
- Let customers know when we are delayed
- Answer letters within 10 working days
- Answer emails within two working days
- Answer telephones within 20 seconds
- Answer voice-mails within one working day
- Advertise availability with voice-mail and out-of-office tools
Registration
Griffin Homes is the trading name of Griffin Housing Association Ltd
Registered office: St Richards House, 110 Eversholt St, London NW1 1BS. Registered with the Housing Corporation, No.LH2066, and as an exempt charity under the Industrial & Provident Societies Act 1965, No. 21476R.